Your tech, kept running.

Three ways we help

• 🏠 Home IT

  Slow computer? Wi-Fi dead zones? New PC to set up? We fix it at a published price, and we explain it in plain English.

  • Home PC Care: $30 per device / month. We monitor one enrolled Windows computer and take your ticket requests. Common fixes (tune-ups, update repair, printer and email setup, Wi-Fi and internet troubleshooting, parental controls, password manager, remote sessions) are included, as spelled out in your written plan terms. On-site visits and parts are extra.
    Request Home PC Care
  • Remote help from $49 per 30 minutes
  • Tune-ups $79 · Malware triage $99 · Wi-Fi troubleshooting $99 · New PC setup $149 · Home office setup $199

  For households and home offices.

  • Home PC Care See plan pricing
  • Remote help from $49 per 30 minutes
  • Tune-ups $79 · New PC setup $149
  Request home help

  See all Home IT prices →

• 🏢 Small Business IT

  Big-company IT habits at small-business prices. We set up your people, protect your network, and write down how it all works.

  • Business Care plan: coming soon. We'll publish the price once it's set.
    Tell me when it's ready
  • Workstation onboarding/offboarding $125 / device · Microsoft 365 setup $95 / user
  • Firewall install $325 · Office Wi-Fi design $350 · Backup & restore check $295
  • Monitoring dashboard setup $450 · Outage troubleshooting (by appointment) $175 / hour

  For offices with 2 to 50 people.

  • Onboarding $125 / device · Microsoft 365 setup $95 / user
  • Firewall install $325 · Office Wi-Fi design $350
  • Business Care plan (coming soon)
    Tell me when it's ready
  Talk to us about your office

  See all Small Business IT prices →

• 🖥️ Data Center Smart Hands

  Skilled data center technicians, not just a reboot. We take on the work that needs experience: rack & stack, installs and decom, break-fix, hardware swaps, migrations, and fiber patching, plus scheduled change windows and overflow when your team is stretched. We work under your change ticket, follow your procedures and document every visit.

  • Rack & stack $175 / device: racking and powering up your gear, including patching to your existing panels and tidy in-rack cable management
  • On request during a visit: Fiber patching ($225/link, provisional) · cross-connect patching $195 / connection · tracing & labeling $145 / hour
  • Deployment & commissioning · decommissioning · migrations · inventory audits
  • Break-fix & hardware swaps: server hardware break-fix $185 / hour · Remote hands field visit $175 / hour
  • Scheduled change windows, including after hours when booked in advance, and overflow for colos and MSPs
  • Prepaid block of smart-hands hours: coming soon. We'll publish the price once it's set.
    Tell me when it's ready

  For colos, MSPs and companies with gear in a data center.

  • Rack & stack $175 / device · Break-fix $185 / hour
  • Installs, decom, migrations and fiber patching
  • Scheduled change windows and overflow help
  • Prepaid smart-hands hours (coming soon)
    Tell me when it's ready
  Request smart hands

  See all Data Center prices →

  Partner with us (MSPs & colos)

All prices are provisional estimates in USD, subject to scope. Parts and materials are extra.

How it works

1. Tell us what's going on. Our request form opens soon. Until then, look through our services and plans below.
2. Get a clear price. We confirm the scope and the price before any work starts.
3. We fix it. Remotely when we can, on site when it needs hands.
4. You get a record. Every job ends with a short write-up of what we did and what to watch.

Who we are

Mr. Sprocket was started by three IT pros with backgrounds in enterprise data centers and production systems at large financial-services firms. Between us, we have 14+ years of hands-on data center operations (rack & stack, server installs and decommissions, and break-fix), experience leading data center engineering shifts and major-incident response, and 10+ years as SRE and DevOps engineers building monitoring, alerting and cloud automation. We've helped open 3 data centers and close 5, trained other technicians, and done desktop support, so we know how to explain tech at any skill level. We bring the same habits to every job, from a home PC to a server rack: careful change control, clean documentation and steady incident handling.

FAQ

Where do you work?

We're finalizing our on-site service area. Remote help is available wherever we can connect securely.

What does Home PC Care include?

For $30 a month per computer (provisional), we monitor one enrolled Windows computer and take your ticket requests. Common fixes are included, as spelled out in your written plan terms. On-site visits and parts are billed separately.

Do you have a plan for businesses?

Yes, the Business Care plan is coming soon. For now, we do fixed-price projects and hourly support.

Can we prepay data center hours?

A prepaid block of hours is coming soon. We'll publish the price and terms once they're set.

Are your prices final?

The published prices are our standard estimates. We confirm the price for your job before any work starts.

Do you work after hours or on weekends?

Yes, evenings and weekends, when it's booked in advance and we can line up a technician for it. Regular service is by appointment during business hours. After-hours work is subject to availability, and we'll quote the after-hours rate before we confirm the booking. We don't offer on-call or 24/7 coverage.

What's the difference between smart hands and remote hands?

Remote hands usually means basic tasks: reboots, visual checks, receiving a package. Many colos include those. Smart hands means skilled technician work: racking and installing new gear, in-rack patching, and fiber patching, plus replacing failed components, running a migration or decommission, working a change window, and documenting it all. That's what we do.

Do you offer 24/7 or emergency response?

No. We don't do emergencies. Planned work, including after-hours change windows, is booked in advance and subject to availability.

Can you work inside our colo / under our change process?

Yes. Data center work runs under your authorization and change process. We follow site access rules and document every visit.

Are parts and hardware included?

No. Parts and hardware are extra unless we say otherwise, and we'll tell you before buying anything.

Do you work with other IT providers / MSPs?

Yes. We can be your on-site smart hands for your clients: rack & stack, break-fix, installs, decommissions and change windows.

Do you do structured cabling?

No. We don't take on new cable runs or structured cabling projects. In the data center we handle fiber patching and cross-connect patching to your existing panels, plus cable tracing and labeling.